The saga of the hat!

Well, I just cannot believe that any company could deal with the packaging of a hat like the way ASOS has done. I sent away for a hat from them....it is a black hat, not a hat with a very large brim which is not suitable for a 5' person. The first hat arrived damaged, it had been in a box which was too small for it so I sent it back with a request to have a replacement (new) hat, undamaged, sent to me in a box which would ensure it didn't get damaged at all....well.....came home today to find a delivery slip through the door...the hat had been delivered...said 'in secure porch' - we don't have a secure porch so went looking in a place they usually leave things...not a sign of a hat sized box...back to front door again and there, behind a plant trough was a tiny box 6 x 8 x2 1/2 inches!! Well of course before I opened it I knew the hat would not be wearable at all....judge for yourself! That is the first and the last order from Asos. There is no way it seems for me to be able to speak to anyone in the Company....the 'contact' on line just leaves you going around in circles and I give up...but it is all a laugh now....will have to do without this hat!