Saturday, 26 July 2014

The saga of the hat!

Well, I just cannot believe that any company could deal with the packaging of a hat like the way ASOS has done. I sent away for a hat from them....it is a black hat, not a hat with a very large brim which is not suitable for a 5' person. The first hat arrived damaged, it had been in a box which was too small for it so I sent it back with a request to have a replacement (new) hat, undamaged, sent to me in a box which would ensure it didn't get damaged at all....well.....came home today to find a delivery slip through the door...the hat had been delivered...said 'in secure porch' - we don't have a secure porch so went looking in a place they usually leave things...not a sign of a hat sized box...back to front door again and there, behind a plant trough was a tiny box 6 x 8 x2 1/2 inches!! Well of course before I opened it I knew the hat would not be wearable at all....judge for yourself! That is the first and the last order from Asos. There is no way it seems for me to be able to speak to anyone in the Company....the 'contact' on line just leaves you going around in circles and I give up...but it is all a laugh now....will have to do without this hat!

4 comments:

  1. It would be funny if it weren't such a common occurrence that company's feel this kind of shoddy service to be "acceptable" - I'm with you - vote with your feet!

    Kathyk

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  2. Joyce, I'm sorry you've had such a problem. This is really pathetic service. I hope you get your money returned.

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  3. Hi Joyce not sure if you are willing to do it or ifyou can over there.. but if you paid by credit card here you can open up a dispute if you receive a dud item. You ring the credit card and say i wish to open a dispute over the purchase and go from there.. you dont have to contact the retailer if they wont co-operate. I have done it although takes time it was resolved.. love Shaz.xx.

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    1. No need Sharon....already refunded to me..that wasn't the problem....I went to their facebook page and complained....they wanted to know more but I am not interested in wasting any more time on them so didn't go any further...too busy anyhow....a lot on these last two weeks and lost two dear church friends...one you will have met when you were over...but she's in Glory now....

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